• Location:
  • Salary:
  • Job type:
  • Posted:
    2 months ago
  • Category:
    IT & Computer
  • Deadline:
  • Job Level:
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o He / She must be a self-starter, alert, energetic, responsible and flexible.
o Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems and other software vendors.
o Ability to troubleshoot hardware and software problems.
o Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
o Should be capable of doing Root Cause Analysis on a problem.
o Must know the Network fundamentals, general network setup and device configuration.

o Good knowledge of server hardware, Disk storage technology, I/O devices.
o Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
o Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
o Background in highly available systems and image capture/management systems.o Extensive knowledge on Active Directory, Management and Implementations.o Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
o Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
o Prepare Policy & Procedures for the IT Department and for the user department.

o Managing Disaster Recovery Process and ensuring regular daily backup is taken.o Anti-virus setup and day to day support.
o Able to plan, assign and take the report from the IT team.
o Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
o Ensure that policies and procedure relating to PCI compliance are updated.
o Maintains a system error / progress log book and deals with reported problems.o Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
o Monitors and maintains proper inventory of hardware and software license.
o Is aware of IT Security Policies and ensures implementation through regular staff training.
o Keep updated with latest hotel technology and security risks on a regular basis.o Able to perform other IT or Systems related task assigned by the management.



  • Degree in Information Technology field. Along with in depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
  • Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.
  • Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail).
  • A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles. Along with minimum of two (2) years of Supervisory / managerial experience.
  • Quick decision making skills
  • Excellent communication skills
  • Good organizational skills
  • Should be a team player demonstrating excellent leadership skills
  • Should be a soft spoken personal and have a vibrant personality


Prospective candidates are requested to submit (in soft copy ONLY) an application letter together with the following:

a. A detailed Curriculum Vitae together with relevant supporting documents, including names and addresses of three (3) referees.