• Location:
  • Salary:
  • Job type:
  • Posted:
    3 years ago
  • Category:
    Customer Service
  • Deadline:
  • Job Level:
  • Languages:

Vacancy Details: 

Contract Duration: Indefinite | Location: Kumasi, Ghana | Pay Band: 4 | Contract terms: Locally appointed  | Closing date: 6 October 2019 at 23.59 (UK time)

The British Council in Ghana has a vacancy for a Customer Service and Sales Advisor .

The Role Purpose:

To contribute to the smooth running of the British Council’s project, arts and exams operations in Ghana by delivering high quality customer service and sales targets as part of a larger team that is in line with corporate standards and policies. The postholder will be the main point of contact for visitors, providing information about our services, counselling customers to ensure they make the right decisions regarding products and services and ensure enquiries are converted into sales.

Location: Kumasi, Ghana


Some key role requirements include: 

  • University Degree, HND, Professional Diploma
  • Marketing or Customer Service Qualification desirable
  • A good level of spoken and written English at Proficiency Level B2
  • At least two years working in a reputable customer service and/or sales environment
  • Knowledge of SAP and CRM desirable

Please refer to the role profile for a full list of the role responsibilities/accountabilities and person specification which can be found by following the link below.

Please note you will not be able to upload your CV. You will need to write down all relevant information you would like the Recruitment Team to review on your British Council application. Please do not refer back to your CV for information as we will not be able to view it.


If you feel that you are suitable and would like to be considered for this role, please apply by 23:59 UK time on the 6 October 2019 using the details provided within the advert on the British Council Jobs portal

How to Apply
In order to be considered for this role, please complete the application form on the British Council jobs portal with clear information on demonstrable skills and experience you possess as matched with the “Essential Experience/Skills & Knowledge” we are looking for.  Please note that applications which do not meet the format/ requirements will NOT be considered.

Our Equality Commitment:
Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies, and human resource as a function is absolutely committed to this.

In line with the British Council’s Safeguarding and Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal record checks.


This job has expired.