Position Summary:
As a Security Chief you are responsible to protect and safeguard all hotel guests, employees, their
belongings and all hotel assets. Also ensuring that all hotel properties are adequately secured at
all times.
Responsible for preparing daily incident reports, requisitions and other inter office memos and
ensure that all allegations of the crime and other incidents are investigated and properly recorded.
Duties and Responsibilities:
 Direct and coordinate the activities of all security personnel.
 Ensure that all security staff provides services that are above and beyond for customer
satisfaction and retention.
 Ensure the safety and security of guest, staff, visitors and contractors at all times.
 Responsible to manage all safety and security, Fire Life Safety and food hygiene risks faced
by the hotel.
 Liaise with all department heads to ensure hotel employees are adhering to established
security procedures.
 Record and notify all risks, deviations from hotels safety standards and any untoward
 Track departmental safety record and document medically treated and non-treated
 Oversees and guides the efforts of the Accident Prevention Committee.
 Oversees and guides the efforts of the Fire and Safety Committee.
 Oversees the claims process and protects company assets by closely monitoring the
General Liability and Worker’s Compensation cases.
 Assign duties and schedule staff for balancing needs of the hotel and productivity
 Monitor staff activity and coach subordinate performance.
 Watch for suspicious persons entering, exiting or loitering around the hotel public or
guest areas.
 Follows up on all unusual activities in and around the property that would impair the
wellbeing of guests and employees.
 Ensure compliance with all security standards and preventative measures.
 Monitor and follows proper key control guidelines in loss prevention and in the property.
 Conduct investigations and compile reports on a timely manner for any theft, loss,
accidents or any aspect that risk the safety of the hotel.
 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise
negotiating with others.
 Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and
panic / duress alarms to ensure that they are fully functional.
 Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
 Develop and advise key personnel of emergency procedures.
 Implements action plans to monitor and control risk.
 Establish crisis management and contingency planning.
 Conduct regular walk through rounds for observing the entire hotel.
 Supervision of all Security Personnel and giving clear direction on all security related
 Coordinate with external police authorities in the investigation and handling of crimes,
accidents involving the hotel, its employees and / or guests.
 Perform all tasks consistently in line with the hotel standards and adhere to all legal and
statutory requirements.
 Interview, select, review and train new security officers according to hotels standards to
maintain order throughout the hotel.
 Be available 24 hours a day for genuine emergencies within the property.
Fluency in English in both written and spoken and the capability to follow safety and security rules
and procedures without compromises at all times is essential.
A minimum of diploma or equivalent experience from an accredited institute or related major.
Proficiency in Computers, CCTV, Fire and Safety systems.
At least 5 years of experience in corporate security / law enforcement /military preferably worked
in a hospitality environment.